Frequently Asked Questions

Sturdy cotton canvas, hand-finished with Rilli patchwork, hand embroidery or hand-painted truck art motifs. Handles are reinforced so the bag can carry everyday weight.

Small is roughly 12 x 14 inches, Medium 14 x 16 inches and Large 16 x 18 inches, with handles around 22 inches. Because each bag is handmade, sizes can vary very slightly.

Yes. We deliver nationwide through trusted couriers, with cash on delivery available everywhere.

Karachi orders usually arrive in 2–3 working days and other cities in 3–5 working days. Custom bags take 5–7 working days before dispatch.

Absolutely. Message us on WhatsApp, Instagram or TikTok with the design, size and colour you want and we will confirm your order and delivery charges.

Yes — tell us within 7 days of delivery. Unused bags can be exchanged, and anything damaged or incorrect is replaced free of charge. Custom bags are only returnable if they arrive faulty.

Spot clean or gentle hand wash in cold water, no bleach, and dry flat in the shade. Avoid machine washing embroidered and painted bags.